Refund policy
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All custom orders are final sale. This includes custom 3D-printed parts, custom hydro-dipped components (such as vehicle parts, welding hoods, and custom gear), and items printed or finished to a client's specific file, dimensions, or design requests.
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We DO NOT accept returns or issue refunds for custom work once production has begun or the item has been completed and shipped, as these items cannot be resold.
2. Damaged, Defective, or Incorrect Items
We take pride in our quality control, including our UV-resistant, chemical-proof clear coats. However, if your order arrives damaged, defective, or incorrect, we will make it right:
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Notification Window: You must notify us within 48 hours of delivery at tarroncreations@gmail.com or (580) 320-1014 with clear photos of the damage or the issue.
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Resolution: If a mistake was made on our end or an item was damaged during transit, we will work with you to provide a replacement or a store credit.
3. Order Cancellations
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You may cancel a custom order for a full refund only if production has not yet started (before printing begins or before film/materials are prepped for your project).
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Once a print job has started or hydro-dipping prep is underway, cancellations are no longer accepted.
4. Questions & Support
If you have any questions about your project or need assistance with an order, please reach out to us at tarroncreations@gmail.com or (580)-320-1014